Revocation / Complaint


If you want to cancel the purchase contract, please read your right of cancellation and the cancellation policy carefully. Then please fill out the sample form below and send it via email to hallo@caulito.com and the original with the goods to:

That WOW Kitchen
zu.Hd. Customer Support
Funkenburgstrasse 4
04105 Leipzig

General cancellation policy

Consumers - i.e. any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed - can revoke their contractual declaration for paid contracts under the following conditions:
Cancellation policy for the separate delivery of several goods.

1) In the case of a contract for one or more goods that can be sent as a parcel, which reach the consumer in a single delivery or which are delivered separately as part of a single order for the goods ordered:

1.1 Right of withdrawal

1.1.1 Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

There is no right of withdrawal for products that have already been opened.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must inform us

That WOW Kitchen
Funkenburgstrasse 4
04105 Leipzig

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

1.1.2 Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods or destroyed by arrangement, whichever is earlier.

You must send the goods back to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract or, by arrangement, destroy them.
You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

2. In the case of a contract for the regular delivery of goods over a specified period of time:

2.1 Right of withdrawal
2.1.1 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

There is no right of withdrawal for products that have already been opened.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the first goods.
To exercise your right of withdrawal, you must inform us

That WOW Kitchen
Funkenburgstrasse 4
04105 Leipzig
hallo@caulito.com

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

2.1.2 Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods or destroyed by arrangement, whichever is earlier.

You must send the goods back to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract or, by arrangement, destroy them.
You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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Sample cancellation form

At:
That WOW Kitchen
Funkenburgstrasse 4
04105 Leipzig

Subject: Revocation

I/we (name, address, email address if applicable) hereby revoke the contract concluded by me/us for the purchase of the following goods/the provision of the following service:

..............................................................................

..............................................................................
(Name of the goods, possibly order number and price)

Goods ordered on:

.............................

Goods were recieved on:

.............................
Name and address of the consumer

.............................

.............................

.............................


.............................................................................................................................
Place, date, customer signature
(only with written revocation)